Once your order has been signed, your dedicated CyFlare Project Manager will begin the pre-installation process, which includes four key milestones: kick-off, technical information gathering, design & acceptance and implementation planning & acceptance.

Kick-off.

During kick-off, your dedicated CyFlare project team will review the technical specifications of your order and work with you to identify stakeholders within your organization for implementation. Then, your Project Manager will establish an appropriate meeting cadence agreement and set-up communications.

Following kick-off meetings, your Project Manager will order the appropriate appliances and keep you updated on shipment arrival.

Enablement & knowledge transfers.

During this step in the process, we will begin to enable access and start knowledge transfers. This phase focuses on integrating you into CyFlare's processes, gathering the necessary information required for turn up, establishing project timelines and setting expectations.

During onboarding, your dedicated Project Manager will enable access to EGNYTE, a secure external folder that allows us to share information with you. A secure link will be provided to you during the onboarding process.

During the installation phase, your CyFlare Project Manager will continue to be your main point of contact and will guide you through implementation, operations readiness and Cyber Defense One portal training handoff and burn-in.

This phase focuses on granting you technical access to Cyber Defense One—a converged security tool and analytics platform that integrates and aggregates security data into a single pane of glass, allowing you to have increased visibility and advanced security detection. This phase also provides related integrated services, reporting and evaluating environments for fine tuning.

Implementation.

First, we will begin with your account setup in CyFlare systems and begin identifying key stakeholders within your organization for implementation. Once identified, we will work with you to establish a meeting cadence and grant access to data and information. This includes providing executables and server identification for (in-scope) agent deployment.

Operations readiness & portal training.

To support your operations readiness, we will work with you to develop an IR (incident response) plan to ensure swift response should an issue arise impacting your network security.

We know that visibility is critical to your network security and provide you with a best-in-class portal, Cyber Defense One. To ensure you start off on the right foot, we will create accounts for your organization, setting up login credentials and provide a detailed walk through and training of the portal covering how to use it, pulling reports, viewing alerts, how to chat with the SOC and more.

Next, we will work to populate the client knowledge base which is a housing system where all information and documentation will be stored related to implementation and the product(s). Lastly, we will work with you to identify and build incident handler(s) and create a distribution list for notifications in the event of a cyber incident.

Burn-in.

During the burn-in phase, analysts will perform an analysis to segment and filter the environment before turning to “on” status. During this process, the SOC will begin reporting on the environment and we will work with you to determine the desired reporting for your organization.

Once the installation phase is complete, your order will transition to post-installation care where specialized experts will provide support for your everyday needs.

We know that some matters are urgent and require immediate response. We also provide 24/7 support powered by CyFlare through their dedicated Security Operations Center (SOC). You will have a dedicated Crown Castle Client Service Manager focused on providing you with ongoing account support, including billing, account changes and renewals, quarterly business reviews and more. At the same time, we also provide specialized consultation, monitoring and communication expertise from your dedicated CyFlare Customer Success Manager and Systems Engineer.

Cyber Defense One portal.

We understand that having visibility is key to security. With the Cyber Defense One portal, you’ll receive a friction-free SOC experience and a single pane of glass view that provides near real-time insights into your cybersecurity landscape. You’ll be armed with on-demand access to analytics and reporting capabilities needed to effectively manage your network.

Key features include:

• A friction-free SOC engagement model with single-page access into your Account Details, an integrated ticketing portal and a responsive user-interface to enable on-the-go interactions.
• Incident response plan builder and playbooks that allows you to create and build your custom contact tree to include email addresses and phone numbers for varying levels of severity.
• Analytics built for executive management, which includes 14 unique, insightful analytics charts to enable trend-spotting and continuous improvement items.
• SOC advisors and a news feed that is industry-specific to provide continuous support and account-specific security updates.

Support contacts.